From The Blog
Notice of 2021 Assessment Billing Launch and Payment Issues
On Monday, Jan. 18, the Kiawah Island Community Association launched a new process for the annual assessment billing and prompted members (of managing households) by email to make a payment in their member account. Unfortunately, three issues have been reported with this new process.
First, although KICA recommends payment by eCheck to avoid the 2.99% processing fee that is incurred with credit card processing, due to an issue with our external vendor, this payment option is currently unavailable. We are working to resolve it and we will provide an update when this option becomes available. UPDATE – JAN. 26: This issue has been resolved and KICA is now accepting payment by eCheck.
Second, the email notification sent on Monday, Jan. 18 directed members to login to the member account portal, and it sent members to a generic Salesforce (our portal provider) login page, instead of the custom KICA branded login page. Although logging in through the generic page works, understandably, this unfamiliar login page caused confusion. We apologize for the inconvenience that these two issues have caused.
Third, payments made between Monday, Jan. 18 and Wednesday, Jan. 20, did not reflect as paid within the account balance. KICA is working retroactively to rectify the account balances for payments made in this timeframe.
Please read on for more assessment information and resources.
In September of 2020, KICA launched the Salesforce-powered member portal at kica.us. On the website homepage, click Member Login in the upper right (desktop view) to navigate to the login page, or visit the direct link: kica.force.com. Now, all online payments must be made within your member account. Payment for the 2021 assessment is requested by Feb. 28, 2021.
Once the eCheck issue is resolved, you will have three payment options. Within the portal, you will be able to pay by eCheck (no fee, recommended) or credit card (2.99% processing fee). For an eCheck, you will need your bank account number and your routing number.
Or, you are welcome to view your balance in your member account and mail a check. Remit to: Kiawah Island Community Association, PO BOX 65435, Phoenix, AZ 85082-5435. Please include your Account ID in the memo.
Member Account Support
If you have never activated your member account, please request the activation email to be resent by contacting [email protected]. The activation email will prompt you to follow a link where you’ll create your own password, which will activate your account.
If you are able to log in successfully, but need assistance to complete your payment, start with this tutorial.
The association emails all notifications of billing statements. An additional copy will be mailed to members who have requested to receive a paper statement. If you’d like to update your preference for future billing cycles, log in to your member account. Click the “My Account” navigation heading, view “Family Info” and select the edit button (pencil icon) to the right of the “Mail Statement/Invoice,” check the box. Hit “Save,” and going forward, you will receive a mailed statement in addition to the emailed notice.
All questions about your assessment statement or account balance may be directed to KICA’s accounting department through the Contact tab in your member account (preferred). Select “Billing Issue” as the member issue category. You can track the progress of your inquiry in the “Inquiry History” tab. You may also submit questions to [email protected] if you are unable to access your member account.